Delivery & Returns
Here you can find everything you need to know about getting your 100% organic cotton bed linen parcel delivered, or sending something back – not that we can see you needing to send anything back.
We use number of trusted courier partners to deliver our 100% organic cotton bed linen which have been tested for service and reliability. We will let you know when your order has been sent, and our courier will contact you to update you on your delivery. Our courier will notify you on the day of your delivery by text message or email (UK Mainland deliveries), with an hour time window for delivery. Please make sure you include your mobile number when you make your order.
A signature is required, so please make sure that someone will be there to take delivery of your order. If you are not able to be there, and have a safe place to leave your parcel, you can arrange this directly with our courier when they contact you. You can even re-arrange your delivery with our courier to have it delivered on a day when someone will be there. Please make sure you include your mobile number on your order so we can make sure that you receive a text update on your delivery.
We hope that you will be delighted with your purchase from us. However, you do have 14 working days to notify us of any unwanted bed linen and we must receive this within 1 month of the notification date. Please note that unless an item is found to be faulty we expect all returned items for refund to be returned to us in their original packaging unused and undamaged. Please also ensure you enclose a copy of your Delivery Note in the package so your return can be identified. Any feedback on why you are returning the item would be very useful too. Please note that any delivery costs paid will not be reimbursed.
If you do need to return an item, we will arrange this through our courier, please use the following email link to request the return of your item: firstname.lastname@example.org
Once the goods have been received and are confirmed to be unused and in their original packaging, we will refund the value of the goods. Please allow 7 working days for us to process your refund. We will let you know when this has been done.
Every measure is put in place to ensure that no items are faulty, going through a rigorous quality testing process at the factory. If something has slipped through the net and manages to find its way to your home, please contact us as soon as you can using email@example.com