Here you can find everything you need to know about delivery & returns for your organic cotton bed linen order. Not that we can see you needing to return anything back to us – we know you will love our bed linen as much as we do!

Delivery & returns

Delivery

We use a number of trusted courier partners to deliver our organic cotton bed linen, which have been tested for service and reliability. We will let you know via SMS mobile text message or email when your order has been despatched and is on its way. The courier will then notify you on the day of your delivery* (usually next working day, dependent on the time of order) by text message, with an expected 1 hour time window for delivery. This SMS text message will provide you with options such as leave it in a safe place, leave with a neighbour, leave at Parcelpoint Centre or for an alternative delivery date. Please make sure you include your mobile number when you make your order.

A signature is required, so please make sure that someone will be there to take delivery of your order. If you are not able to be there, and have a safe place to leave your parcel, you can arrange this directly with our courier when they contact you. You can even re-arrange your delivery with our courier to have it delivered on a day when someone will be there. This is incredibly easy to do. Please make sure you include your mobile number on your order so we can make sure that you receive a text update on your delivery.

Your order will be with you in 2 to 3 days working days from the date of your order. If we can deliver this more quickly we will.

Please note that any orders for pillow case sets only will be sent by Royal Mail Tracked 48, as this parcel size should fit through your letterbox. A signature is therefore not required for this. These orders will be with you within 3 to 4 working days of the date of order.

At present, Linen Quarter only delivers orders to the UK and the Republic of Ireland. We hope to add international delivery destinations soon.

 

DeliveryDelivery CostWorking Days
Mainland UK (England, Wales & Scotland) > £65Free2 to 3 days
Mainland UK (England, Wales & Scotland) < £65£4.952 to 3 days
Northern Ireland£12.003 to 4 days
Ireland£15.003 to 4 days
Isle of Wight and Highlands of Scotland£15.002 to 3 days
Channel Islands, Scilly Isles, Isle of Man and Scottish Highlands£20.002 to 3 days

 

Returns

We hope that you will be delighted with your purchase from us. We have implemented a number of rigorous quality control checks within our supply chain to ensure no items are faulty. If something has managed to pass through these stringent controls and find its way to your home, please contact us straight away so we can arrange a return or exchange on your behalf. Email us at returns@linenquarter.com.  Any faulty items will be refunded in full. Please note that faulty items do not include damage sustained by wear and tear, over use and abuse. Please see our Care Guide for details on how we recommend you look after your bed linen. This does not affect your statutory rights.

You have 14 days to notify us of any faulty bed linen and we must receive the return within 1 month of the notification date.

Should you have any items that are “unwanted”, please contact us via returns@linenquarter.com. We will only accept returns for such items if they remain unopened, unused and in their original packaging. We would ask you not to open and unfold the item(s) until you are certain you will keep it. Putting the items back neatly into their packaging is not the easiest task. Please also ensure you enclose a copy of your Delivery Note in the package so your return can be identified. Any feedback on why you are returning the item would be very useful too. Please note that any delivery costs paid will not be reimbursed. For “unwanted” items you have 14 calendar days to notify us and we must receive the return within 1 month of the notification date.

Once the goods are received and are confirmed to be wither faulty or unused and in their original packaging, we will refund the value of the goods. Please allow 7 working days for us to process your refund. We will let you know when this has been done.

In any event of force majeure, returns will not be possible (except for faulty items).

Please note we do not have an Exchange Policy.

Any feedback on why you are returning the item would be very useful too. You will need to have access to a printer to print off a returns label. If you do not have access to a printer, please let us know and we can print and send a returns label to you. Please use the following email link to request the return of your item: returns@linenquarter.com

Faulty items

Every measure is put in place to ensure that no items are faulty, going through a rigorous quality testing process at our manufacturers. If something has slipped through the net and manages to find its way to your home, please contact us as soon as you can by emailing returns@linenquarter.com

Delivery & returns

If you have any further questions about delivery & returns, please email us at sales@linenquarter.com

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