Delivery & Returns

Here you can find everything you need to know about delivery & returns for your organic cotton bed linen order. Not that we can see you needing to return anything back to us – we know you will love our bed linen as much as we do.

Delivery & returns

Delivery

We use a number of trusted courier partners to deliver our organic cotton bed linen, which have been tested for service and reliability. We will let you know via SMS mobile text message or email when your order has been despatched and is on its way. The courier will then notify you on the day of your delivery* (usually next working day, dependent on the time of order) by text message (UK Mainland deliveries), with an expected 1 hour time window for delivery. This SMS text message will provide you with options such as leave it in a safe place, leave with a neighbour, leave at Parcelpoint Centre or for an alternative delivery date. Please make sure you include your mobile number when you make your order.

A signature is required, so please make sure that someone will be there to take delivery of your order. If you are not able to be there, and have a safe place to leave your parcel, you can arrange this directly with our courier when they contact you. You can even re-arrange your delivery with our courier to have it delivered on a day when someone will be there. Please make sure you include your mobile number on your order so we can make sure that you receive a text update on your delivery.

Your order will be with you in 1 to 2 days working days from the date of your order. If we can delivery this more quickly we will.

Please note that any orders for pillow case sets only will be sent by Royal Mail Tracked 48, as this parcel size should fit through your letterbox. A signature is therefore not required for this. These orders will be with you within 3 working days of the date of order.

At present, Linen Quarter only delivers orders to mainland UK. We hope to add international delivery destinations soon. Please be patient whilst we set this up.

 

DeliveryDelivery CostWorking Days
Mainland UK >£65Free1 to 2 days
Mainland UK <£65£3.951 to 2 days
Northern Ireland£6.952 to 3 days

Mainland UK = England, Scotland & Wales

Returns

We hope that you will be delighted with your purchase from us. However, you do have 14 working days to notify us of any unwanted bed linen and we must receive this within 1 month of the notification date. Please note that unless an item is found to be faulty we expect all returned items for refund to be returned to us in their original packaging unused and undamaged. Please also ensure you enclose a copy of your Delivery Note in the package so your return can be identified. Any feedback on why you are returning the item would be very useful too. Please note that any delivery costs paid will not be reimbursed. You will need to have access to a printer to print off a returns label. If you do not have access to a printer, please let us know and we can print and send a returns label to you. Please use the following email link to request the return of your item: returns@linenquarter.com

Once the goods have been received and are confirmed to be unused and in their original packaging, we will refund the value of the goods. Please allow 7 working days for us to process your refund. We will let you know when this has been done.

Faulty items

Every measure is put in place to ensure that no items are faulty, going through a rigorous quality testing process at our manufacturers. If something has slipped through the net and manages to find its way to your home, please contact us as soon as you can by emailing returns@linenquarter.com

Delivery & returns

If you have any further questions about delivery & returns, please email us at sales@linenquarter.com

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